Terms of service

By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Ordering

All orders placed through our website are subject to availability. We reserve the right to refuse any order at our discretion. Payment must be completed at the time of purchase. Custom orders may require additional time, which will be communicated to you upon ordering.

2. Shipping and Delivery

We aim to deliver our products in perfect condition. Delivery times may vary based on your location and availability. We are not responsible for delays caused by third-party carriers, but we will do our best to assist with any delivery issues.

3. Cancellations and Refunds

Once an order is placed, it cannot be canceled due to the perishable nature of our products. We do not offer refunds or returns unless there is a defect or issue with your order. In such cases, please contact us at hello@butterandbatter.ca within 24 hours of receiving your order.

4. Product Care

Our macarons are delicate and should be handled with care. Upon receipt, store them in the refrigerator or freezer to maintain freshness. We recommend consuming them within 5 days of delivery.

5. Privacy

We respect your privacy. Any personal information provided during the ordering process will only be used for the purpose of fulfilling your order and improving our services. We do not share your information with third parties.

6. Intellectual Property

All content on our website, including images, logos, and text, is the property of Butter & Batter. You may not use or reproduce any part of our website or materials without prior written consent.

7. Modifications

We reserve the right to modify these terms at any time. Any changes will be posted on this page, and continued use of our services after such modifications indicates your acceptance of the updated terms.

8. Contact

If you have any questions or concerns about these terms, please contact us at hello@butterandbatter.ca.